Terms & Conditions

General Questions  

Do you have a store front?

We do not have a store front anymore as the overheads for maintaining a store front was becoming too high. We now only operate online with the option of drop off or pickup for eligible products & services.

Is it safe to shop on your website?

We have taken every precaution to ensure that your shopping experience on our website is easy, safe & secure. If you are still worried please contact us so that we can explain all the security measures used to protect our customers.

What is the currency used on your website?

All prices on our website is in Australian Dollars (AUD). They also include GST already, whereas a lot of other websites exclude GST to make their prices seem cheaper at first.

How long is the warranty?

All products have a 6 months warranty from the date of purchase, unless otherwise specified on each individual product page. Services have no warranty and a service fee will apply each time.

My item doesn’t look like the picture on your website?

All photos of our products on our website is only for illustration purposes, the product may/may not look the same when it arrives.

What are your products & services used for?

All our products & services on our website are for use of homebrew applications, software & games only. NO EXCEPTIONS.

Can I use your products & services for downloaded games?

No. Under no circumstance are you to use our products & services for illegal purposes. By agreeing to purchase our products & services you are agreeing to only use our products & services for legal, legitimate purposes such as homebrew.

What if I use your products & services illegally?

Firstly you are not allowed to purchase from us if that is your intent. Secondly by agreeing to these terms & conditions you are absolving all responsibilities from us for any illegal usage that you may perform using our products & services.

Shipping

Where do you ship?

We ship our products world wide. When you go through the checkout and it doesn’t offer you any shipping options please contact us so that we can add your country to the shipping list.

How will my order be shipped?

For all orders within Australia we primarily use Australia Post to ship all orders. Occasionally we will use other courier companies.

How long will it take for my order to arrive?

This is a general guideline on delivery time frames:

Australia Post

Regular/Registered : up to 6 days (excluding weekends & holidays)

Express: up to 3 days (excluding weekends & holidays)

My order is missing what now?

After contacting us and after the additional 2-4 working days have past at the end of the delivery time frame we will contact the courier company and begin an investigation. The steps of the investigation is as follows:

  1. The courier company will attempt to find the missing parcel/letter, this can take 6-10 working day(We CAN NOT send out a replacement until the investigation is finished).
  2. If the parcel/letter is found they will forward it onto the address.
  3. If the parcel/letter is not found, it will be deemed lost and any compensation will be refunded within 2-3 working days. If no transit cover was purchased then you will not be able to claim any refund and it is not OzModChips’ responsibility to reimburse you for the lost.

What if the parcel/letter looks damaged?

When you receive the parcel/letter and it looks damaged you can refuse to sign/accept it from the courier. The policy for courier companies is if you sign/accept the parcel/letter you are happy with the condition that it arrived in. Any damages to the parcel/letter later could have been caused by you and not them.

So when receiving the parcel/letter make sure there are no damages before you sign/accept it. If there is damage then take photos of the parcel/letter and refuse to sign/accept it. Then contact us with your order number, attached photos and give us a brief description of what happened so that we can start a claim with the courier company to get the transit cover refunded. (If the shipping method has transit cover attached). We CAN NOT send out replacements until the matter is settled.

Please note that if no transit cover was purchased then you will not be able to claim any refund and it is not OzModChips’ responsibility to reimburse you for the damages.

I accepted the parcel/letter already but the product is damaged, what now?

Follow these steps if you have already signed/accepted the parcel/letter but found out later that the product(s) is/are damaged:

  1. Make sure you keep everything that came with the parcel/letter including any packing materials.
  2. Lay everything out on the floor and take photos of everything including close ups of the damage.
  3. Contact us with your order number, attached photos and give us a brief description of what happened.
  4. We will contact the courier company and process a claim to have the transit cover refunded. (If the shipping method has transit cover attached)

We ask for your patience while we attempt to claim the transit cover from the courier company. We CAN NOT send out replacements until the matter is settled.

Please note that if no transit cover was purchased then you will not be able to claim any refund and it is not OzModChips’ responsibility to reimburse you for the damages.

Returns, Exchanges Or Refunds

Can I cancel my order?

We ship orders on a daily basis and if your payment has been received before 3pm (excluding weekends & holidays) then your order will be shipped out on that day. If you wish to cancel your order CALL US IMMEDIATELY with your order number.

If your order has already shipped out then we can only give you a refund once we receive the order back in our hands in the same condition as when it left.

Can I get an exchange?

We will only offer an exchange once ALL the following conditions are met:

  • Contact us first with your order number.
  • The product(s) are returned in their original condition and have not been used.
  • You are responsible for the return postage charges.
  • The product(s) must arrive back to us no exception. If the parcel/letter gets lost or damaged on the way back we will not offer you an exchange.

The exchange value will be the value of the product(s). None of the postage fees will be added to the exchange value.

Please note that reasons such as:

  • The product(s) is too hard to use.
  • The product(s) is no as I expected.
  • The product(s) is…etc etc

will NOT be accepted, plus it conflicts with the NOT BEEN USED clause.

Can I get a refund?

We will only offer a refund once ALL the following conditions are met:

  • Contact us first with your order number.
  • The product(s) are returned in their original condition and have not been used.
  • You are responsible for the return postage charges.
  • The product(s) must arrive back to us no exception. If the parcel/letter gets lost or damaged on the way back we will not offer you a refund.

The refund value will be the value of the product(s). None of the postage fees will be added to the refund value.

Please note that reasons such as:

  • The product(s) is too hard to use.
  • The product(s) is no as I expected.
  • The product(s) is…etc etc

will NOT be accepted, plus it conflicts with the NOT BEEN USED clause.

What if my order is Dead On Arrival (DOA)/faulty?

This very rarely happens but if you find that your order is DOA then please do the following:

  • Contact us first with your order number.
  • The product(s) are returned in their original condition.
  • You are responsible for the return postage charges.
  • The product(s) must arrive back to us no exception. If the parcel/letter gets lost or damaged on the way back we will not offer you an exchange.

Once our technicians have examined the product(s) and determined that it is DOA we will contact you to offer you an replacement, exchange or refund. None of the postage fees will be added to the value.

Why do I have to pay for return postage when the product is faulty?

An online store is just like any other bricks & mortar store. The postage that you pay is the same as the petrol that you pay for your car or public transport fee to get to the store.

When you purchase a product from our store, the postage fee is the same as the petrol you pay to get to and back from a bricks & mortar store.

If the product you bought from a bricks & mortar store was faulty when you got home, you would need to drive back to the store therefore the petrol you use would be the same as the return postage fee.

We cannot pay for the return postage because you would not be able to get a bricks & mortar store to give you money for the petrol that you used to bring the faulty product back, same concept applies in this case.

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